PRIVACY POLICY

1. Scope

This Privacy Policy applies to personal information collected through the Site and Services, including when you:

• visit or interact with the Site;
• request a quote or estimate;
• submit contact information;
• upload photos, videos, or inventory information;
• use AI-enabled recognition or estimate features;
• communicate with Movexpress through the Site;
• engage with support, scheduling, or service-request functionality.

This Privacy Policy does not necessarily apply to information collected offline, through third-party websites not controlled by Movexpress or Lodgy, or through separate contractual relationships unless expressly stated.

2. Categories of Information Collected

Movexpress and Lodgy may collect the following categories of information:

A. Identifiers

Such as your name, email address, telephone number, account identifiers, online identifiers, IP address, device identifiers, browser identifiers, and similar identifiers.

B. Customer Records and Contact Information

Such as service addresses, move origin and destination addresses, apartment or building details, contact preferences, scheduling details, and communications records.

C. Commercial and Transactional Information

Such as quote requests, service interests, requested move dates, inventory data, item descriptions, estimate-related inputs, service selections, and communications about potential or actual services.

D. Internet or Network Activity Information

Such as browsing activity on the Site, page views, interaction data, session data, referral data, clickstream data, device data, logs, diagnostics, and usage analytics.

E. Audio, Electronic, Visual, or Similar Information

Such as photos, videos, image uploads, camera submissions, recordings, inventory walkthroughs, and related metadata.

F. Geolocation-Related Information

Such as approximate location inferred from IP address and location data you provide in connection with a quote request or move inquiry.

G. Inferences

Such as inferences drawn from submitted content or usage data relating to move scope, room type, item type, probable inventory, service needs, operational requirements, or commercial interest.

H. Communications Information

Such as messages, emails, chat content, call-related information, support requests, feedback, and other correspondence.

I. Sensitive Information

Movexpress and Lodgy do not seek to collect sensitive personal information unless it is voluntarily submitted by you and reasonably necessary for service-related purposes. You should not upload or submit government identifiers, financial account credentials, health information, or other highly sensitive information unless specifically requested and necessary for a lawful business purpose.

3. Sources of Information

Movexpress and Lodgy may collect personal information:

• directly from you;
• automatically from your device or browser;
• from your interactions with the Site or Services;
• from photos, videos, and other content you upload;
• from service providers, analytics providers, communications vendors, hosting vendors, and other infrastructure partners;
• from public or commercially available sources where lawful;
• from other parties acting at your direction or in connection with a requested service.

4. How Information Is Used

Movexpress and Lodgy may use personal information for the following business and commercial purposes:

• to operate, provide, maintain, secure, and improve the Site and Services;
• to respond to inquiries and provide quotes, estimates, scheduling support, and operational communications;
• to process and analyze uploads, including photos and videos;
• to generate or support AI-enabled recognition, inventory summaries, scope assumptions, and estimate-related outputs;
• to facilitate customer intake, workflow management, lead management, and service operations;
• to communicate with you by email, text, phone, or other channels;
• to personalize user experience and improve usability;
• to debug, test, audit, monitor, and optimize performance;
• to detect, prevent, investigate, and address fraud, abuse, misuse, security incidents, and unlawful activity;
• to develop, improve, benchmark, validate, and monitor software, AI systems, automation tools, analytics tools, and related business operations;
• to comply with legal obligations, resolve disputes, enforce agreements, and protect rights, safety, and property;
• to support internal reporting, business planning, quality assurance, and corporate transactions.

5. AI, Photo, and Video Processing

If you upload photos, videos, or visual materials through the Site or Services, those materials may be processed by software and AI-enabled systems used to identify, classify, count, infer, summarize, or estimate items, rooms, inventory scope, labor needs, truck needs, timing, and related service factors.

You acknowledge that such processing may include automated analysis, computer vision, machine learning, metadata extraction, and related technical operations. You also acknowledge that such outputs may be approximate or inaccurate and are used to support intake, operations, and estimate generation, not to guarantee any final result.

Movexpress and Lodgy may also use uploaded materials and related outputs to improve, test, monitor, and support the functionality, safety, and performance of their systems, subject to applicable law.

6. Disclosure of Information

Movexpress and Lodgy may disclose personal information to the following categories of recipients:

• affiliates and related entities;
• Lodgy, where Movexpress is the customer-facing operator and Lodgy provides the underlying technology;
• Movexpress, where Lodgy processes information on behalf of the Site and service experience;
• service providers, contractors, vendors, cloud hosts, analytics providers, communications vendors, customer support providers, and infrastructure partners;
• professional advisors, auditors, insurers, lenders, and financing counterparties;
• courts, regulators, law enforcement, government authorities, or other parties where required by law or where necessary to protect legal rights, property, systems, or safety;
• transaction counterparties and their advisors in connection with a merger, acquisition, financing, restructuring, bankruptcy, asset sale, or similar corporate event.

Movexpress and Lodgy do not disclose personal information except as reasonably necessary for the purposes described in this Privacy Policy, as directed by you, or as otherwise permitted or required by law.

7. No Sale of Personal Information in the Traditional Data Broker Sense

Movexpress and Lodgy do not sell personal information for money in the traditional data-broker sense. However, certain online analytics, advertising, or measurement activities may, depending on applicable law, be characterized as a “sale” or “sharing” of personal information. To the extent such characterization applies, Movexpress and Lodgy reserve the right to comply with applicable legal obligations, including honoring legally required opt-out rights where applicable.

8. Cookies, Analytics, and Similar Technologies

The Site may use cookies, pixels, SDKs, tags, local storage, log files, analytics tools, and similar technologies to:

• keep the Site functioning;
• remember preferences;
• analyze traffic and usage;
• measure performance;
• improve the Site and Services;
• detect errors and abuse;
• support communications, attribution, and service optimization.

You may be able to control certain cookie-related preferences through your browser or device settings, but disabling some technologies may affect Site functionality.

9. Retention

Movexpress and Lodgy retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide Services, maintain records, comply with legal obligations, resolve disputes, enforce agreements, investigate incidents, improve systems, and protect business and legal interests.

Retention periods may vary depending on the nature of the information, the context in which it was collected, legal requirements, contractual obligations, dispute risk, and legitimate business needs.

10. Data Security

Movexpress and Lodgy use commercially reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, destruction, loss, alteration, disclosure, or misuse. However, no security measure or data transmission method can be guaranteed to be completely secure. Accordingly, Movexpress and Lodgy cannot and do not guarantee absolute security.

You are responsible for using the Site in a reasonably secure manner and for not submitting unnecessary sensitive information.

11. Children’s Privacy

The Site and Services are not directed to children under 13, and Movexpress and Lodgy do not knowingly collect personal information directly from children under 13 through the Site. If Movexpress or Lodgy becomes aware that personal information has been collected from a child under 13 in a manner not permitted by law, that information may be deleted.

12. Your Privacy Rights

Depending on your jurisdiction, you may have rights regarding your personal information, which may include the right to:

• know whether personal information is being processed;
• request access to personal information;
• request correction of inaccurate personal information;
• request deletion of personal information, subject to exceptions;
• request a copy of certain personal information in a portable format, where applicable;
• opt out of certain uses or disclosures where required by law;
• limit certain processing of sensitive personal information where applicable;
• not be discriminated against for exercising privacy rights protected by law.

Movexpress and Lodgy may require reasonable verification before acting on a request and may deny requests to the extent permitted by law, including where an exception applies.

13. California Privacy Notice

If you are a California resident, California law may provide additional rights relating to your personal information. Subject to verification and applicable exceptions, California residents may request:

• the categories of personal information collected;
• the categories of sources from which personal information is collected;
• the business or commercial purposes for collecting, using, disclosing, selling, or sharing personal information;
• the categories of third parties to whom personal information is disclosed;
• the specific pieces of personal information collected about them;
• deletion of personal information;
• correction of inaccurate personal information;
• information about whether personal information has been sold or shared;
• the ability to opt out of certain sales or sharing, where applicable.

Movexpress and Lodgy will not unlawfully discriminate against a California resident for exercising privacy rights granted by law.

14. Authorized Agents

Where permitted by law, you may designate an authorized agent to submit a privacy request on your behalf. Movexpress and Lodgy may require proof of the agent’s authority and may require you to verify your identity directly before processing the request.

15. Cross-Border Processing

The Site and Services may be operated, hosted, supported, or processed in the United States and other jurisdictions where Movexpress, Lodgy, or their service providers operate. By using the Site or Services, you acknowledge that your information may be transferred to, stored in, and processed in jurisdictions that may not provide the same level of legal protection as your home jurisdiction.

16. Third-Party Sites and Services

The Site may contain links to, integrations with, or dependencies on third-party websites, services, tools, or platforms. Movexpress and Lodgy are not responsible for the privacy, security, or data practices of third parties that are not controlled by them. Your interactions with third-party services are governed by those third parties’ own terms and privacy policies.

17. Changes to This Privacy Policy

Movexpress may update or revise this Privacy Policy from time to time. Changes become effective upon posting of the revised Privacy Policy to the Site, unless a different effective mechanism is required by law. Your continued use of the Site or Services after a revised Privacy Policy is posted constitutes your acknowledgment of the updated policy to the extent permitted by law.

18. Contact Regarding Privacy

Questions, requests, or notices regarding privacy may be directed through the contact methods made available on the Site. Movexpress may coordinate with Lodgy where necessary to respond to requests involving technology, hosting, AI processing, analytics, or other Lodgy-enabled functionality.